SHIPPING & RETURNS
Shipping & Delivery
Once your order is received, we will arrange to ship out your order on the next 3-5 working days. For bulky items such as mattress, we will contact you to schedule a delivery date/time (Mon-Fri, 10am-6pm). A Sur-charge of S$25/- may apply to delivery to Sentosa & Jurong Island for mattress delivery. Do check that you have provided us with a valid and correct address/contact number/contact name to avoid missed delivery.
Exchange & Return
Important! Please read: Due to hygiene reasons, we will not accept any returns of toppers, bedsheets, quilt covers, quilts, mattresses and pillows that have been removed from their original packaging, or when it is found to be used, stained, torn, washed, and/or with traces of fragrance or odours. Exchange or return must be made known to us within 3 working days after receiving your order. Kindly whatsapp/sms us at 91355757 to arrange the exchange or return. You may exchange or return your order (or item/s) provided they are in original packing/condition and sealed unopened unless the item to be exchanged or returned proves to have defect(s). Return address: 1003 Toa Payoh Industrial Park #03-1523 Singapore 319075
Tracking your Order
Tracking number will be sent via email or sms if necessary.
Money Back Guarantee
Order placed can be cancelled before it is shipped out and the transaction amount minus 3.5% administration fee of the transaction amount will be refunded accordingly. However, in the event when the order is being shipped, transaction amount minus 3.5% administration plus shipping fee will be refunded instead. To avoid paying for the shipping fee on cancelled order, please check your order and make sure they are correct before checking out from cart. We will arrange a full refund if the item ordered is out-of-stock or delivered item is damaged or defective, and customer does not want to wait for new stock. However, we will arrange a full refund of the transaction amount minus 3.5% of the transaction amount if the item ordered is returned in original packing without opening nor used.
Site Policy
This site is hosted by Shopmatic Pte. Ltd. Your privacy on the Internet is of the utmost importance to us. At Cocoon.sg, we want to make your shopping experience safe & pleasant. We may gather your information for marketing purposes if you opt in for marketing upon checking out. For more details, please read our privacy policy page or contact us at cocoonsingapore@gmail.com. Thank you and happy shopping!