Warranty
Most products come with warranties with varying durations. You may easily locate the warranty for each product on the product descriptions. Products with warranties are covered by third-party vendors unless otherwise stated.
Mattresses
Different mattress models have different warranty periods, directly provided by the respective manufacturers. Warranty Cards and/or relevant warranty details may be found packed together with individual products. While mattress manufacturers’ warranties may differ, they generally cover physical defects on internal spring units such as abnormal sagging (greater than 1.5 inches) that is not caused by normal wear and tear, as well as broken and/or collapsed springs. Please read and follow the instructions on the attached Warranty Card, if there is, or refer to the brand’s web-site on the warranty claim.
Electrical appliances
Warranties (if applicable) for all electrical appliances sold are provided directly by the respective manufacturers and warranty periods are specified under the products’ Warranty. Warranty cards and / or relevant warranty details (if any) can be found packed together with the appliance and should be submitted immediately upon delivery. Warranty claims must be taken up directly with the relevant manufacturer upon purchase.
Pet Food
Warranties are generally not covered but they have “best before” dates which we could advise if necessary. Our pet food usually comes with “best before” dates with more than 3 months unless otherwise stated.
For any claims (warranty), send an email to us at cocoonsingapore@gmail.com with the following information(order invoice number, date of purchase, brief explanation of the issue with photo) and we will direct your claim to the relevant party for further follow-up and investigation.