PRIVACY POLICY
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We treat your privacy seriously and are committed to ensure that your data is handled with the strictest confidentiality. We believe in being transparent about our practices, which is why we have provided this Privacy Policy to explain how we collect, use and disclose your Personal Data and how you have control over your Personal Data. “Personal Data” refers to data that may enable us to identify you personally, including data about a person who can be identified from that data, or from that data and other information to which we have or are likely to have access. This Policy describes how your information, including Personal Data, will be collected, used and shared in connection with your use of our Site and/or Services, our legal basis for doing so as well as your rights and choices regarding the information you provide to us. This Policy is intended to meet the requirements of the Personal Data Protection Act of Singapore (“PDPA”). We reserve the right to update this Policy from time to time. You should periodically visit this page to review the current terms of this Policy so that you are aware of any updated terms to which you are bound.
Types of Data that we collect
- Personal Data that you provide directly to us. When you use our Site and/or Services, your Personal Data may be collected by us through your voluntary submission (e.g. when you contact us or when you place an order or if you have opted in for marketing during check-out). - Personal data from third party sources. We may also collect certain of your Personal Data from third party sources, for example, from our partners for the purpose of order fulfillment or after-sales services.
How your Personal Data is used
Our primary objective in collecting and using your Personal Data is to provide, facilitate, personalize and/or improve our Site and/or Services. Below are the more detailed examples of relevant purposes for which we may use your Personal Data: 1) To personalize your experience and improve customer service, allowing us to better respond to your individual needs (not limited to digital marketing activities) 2) To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the purpose of order fulfillment requested). 3) Providing customer support, including to contact you regarding any complaints, feedback, queries 4) Internal administrative and management purposes 5) Any purposes exempted under the applicable laws or reasonably relate to the aforesaid.
How your information is protected
We implement industry-standard physical, managerial, and technical safeguards to preserve the security of your Personal Data from loss, misuse, and unauthorized access or collection, disclosure, alteration, or destruction. We limit access to your Personal Data to those employees who have a business need to have such access. However, we cannot ensure or warrant the security of any information you transmit to us or guarantee that your information through our Services may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, managerial, or technical safeguards. While we will use all reasonable efforts to safeguard Personal Data, you recognize and acknowledge that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any Personal Data that are transferred from you or to you via the Internet.
How your information is shared
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website or service providers, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property, or safety. We will not share your Personal Data with non-governmental entities, except where such entities have been duly authorized to carry out specific governmental activities. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Period of retention
Personal Data provided by you will be retained and stored as long as the purpose for which the data was required continues, unless you request that we remove your Personal Data. Thereafter, we will destroy or delete the information, or remove the means by which the data can be associated with you, unless its retention is required to satisfy legal, regulatory, accounting or other business requirements or to protect our interests. We will however periodically review the data we hold, and erase it when we no longer need it.
Exclusions
This Policy applies to all users of the Site and/or Services only. While you may encounter links on the Site to other websites, such as those relating to our partners, advertisers and platforms whom we collaborate with, this Policy does not apply to the activities of other platforms that may collect your Personal Data when you access or use such their services. The privacy practices of those third parties are not covered by this Policy. The links from the Site do not imply that we endorse or have reviewed the policies of such third parties and their platforms. We suggest you to contact those platforms directly for information on their terms and conditions or policies.
Governing Law and Dispute Resolution
Irrespective of the country from which you access or use the site and/or services, to the extent permitted by law, this Policy shall be governed in accordance with the laws of Singapore without regard to conflicts of law principles, and you hereby agree to submit to the exclusive jurisdiction of the courts of Singapore to resolve any claims or disputes which may arise in connection with this Policy. Please email to cocoonsingapore@gmail.com if you have any concern on your personal data protection.